PrairieNet telephone Support
(817) 371-3710

Report trouble with your Internet Serived Click Here

Please see the helpful tips below

The Sizzle the Speed
x 100MB Fibre Backbone Now Installed
PrairieNets "Wireless to Fiber" technology guarantees that PrairieNet customers always have more available bandwidth than anyone. At no point will our customers Internet connection touch the archaic copper telephone network. The point to point technology ensures low ping times, web pages that blast onto your screen and unequaled reliability.

Friendly Local Customer Support Included

x True Freedom
Along with the new 100MB Fibre Bacbone comes True Freedom. Freedom to download books, movies, television shows, Internet radio, music and much more. Play the game of your choice Interenet enabled games work great including Xbox, Playstations and PC games.

Report a Problem with your Interne Service > Click Here
x
Changes to your Internet Account

To make any changes to your Internet Service account please click here

Internet service payments should be sent to this address: PrairieNet, Box 1767, Springtown, Texas 76082

Automaitc Credit Card billing form

Yes you can pay your bill in person at our office in Springtown: 116 Optimist Rd., Suite B, Springtown, Texas 76082 Map

Equipment Protection Plan
You can save money if your Internet Access equipment fails.

Important note about technical support: Most technical support issues can be resolved with the Basic Technical Support Document Click Here to see the Document.

Mail settings
Add or Change your email account
Incoming server: mail.ntbb.net
Outboing server: mail.ntbb.net
Computer Software you may need
Anti-Virus Software
Fire Fox Web Browser
Thunderbird Email Client
Anti-Spyware Software
$50 Minimum cost of an on site service call
OnSite Service for your equipment costs a minimum of a $50 Truck Roll fee. To meet this minimum both of the following conditions must be met:
A. Pay the Truck Roll fee in advance via credit card over thephone.
B. The technician must leave his current location travel to your home and return to the office in less than 1 hour. Out and back in less than 60 minutes. Thats it.

The Truck Roll fee must be paid in advance via telephone credit card payment. Hourly labor charges are presently $80/per hour billed at quarter hour intervals.

All PrairieNet Online Documents
Register for PrairieNet Service Now
Make any changes to your account
Ad or change your email account
Sign up now - The form to protect your equipment
Report a problem with your internet service
Current Labor and Parts price list
Terms of Service
Fix common problems with your Internet connection